Refund policy
Return and Refund Policy
At Sterling Saint James, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied, we gladly accept returns under the following conditions:
Return Eligibility
- Items must be returned within 14 days from the date of delivery.
- All returned items must be unused, unworn, and undamaged, with the original tags still attached.
- Items that show signs of wear, damage, or alteration will not be eligible for a return or refund.
How to Initiate a Return
- Contact our Customer Service team at customercare@sterlingsaintj.com within the 14-day window to request a return authorization.
- Once approved, you will receive detailed instructions on how to ship the item back to us.
Refund Process
- Refunds will be processed to the original payment method once the returned item has been received and inspected.
- Please allow up to 7 business days after we receive the return for the refund to reflect in your account.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
Non-Returnable Items
- Items marked as final sale or customized products are not eligible for return or refund.
If you have any questions or need assistance with a return, please contact our Customer Service team. Thank you for choosing Sterling Saint James!